1 | P a g e

We, M/s. TRUCKS24, a partnership firm, incorporated under the provisions of

Partnership Act, 1932, having its registered office at “505, KLJ Tower, Netaji

Subhash Place, New Delhi, India”, represented by its members, hereinafter referred to

as the “Firm” (where such expression shall, unless repugnant to the context thereof,

be deemed to include its respective legal heirs, representatives, administrators,

permitted successors and assigns.)The creator of this Privacy Policy ensures a steady

commitment to Your privacy with regard to the protection of your invaluable

information.

This privacy policy contains information about the Website and Mobile Application

“TRUCKS24” and its Website "https://trucks24.in" (hereinafter collectively

referred to as the “Platform”).

In order to provide You with Our uninterrupted use of services, We may collect and,

in some circumstances, disclose information about you with your permission. To

ensure better protection of Your privacy, We provide this notice explaining Our

information collection and disclosure policies, and the choices You make about the

way Your information is collected and used.

This Privacy Policy shall be in compliance with the General Data Protection

Regulation (GDPR) in effect from May 25, 2018, and any and all provisions that

2 | P a g e

may read to the contrary shall be deemed to be void and unenforceable as of that

date. If you do not agree with the terms and conditions of our Privacy Policy,

including in relation to the manner of collection or use of your information, please

do not use or access the Site. If you have any questions or concerns regarding this

sales.trucks24@gmail.com.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE

MEANING ACCORDED TO THEM UNDER THIS AGREEMENT.

FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE

PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE

AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE

CREATORS OF THIS PRIVACY POLICY MAY USE THE HEADING TO

INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY

MANNER.

1. DEFINITIONS:

a. “We”, “Our”, and “Us” shall mean and refer to the Platform and/or the

Firm, as the context so requires.

b. “You”, “Your”, “Yourself”, “User” shall mean and refer to natural and

legal individuals who use the Platform and who is competent to enter

into binding contracts, as per Indian laws.

c. ‘Users’ shall refer to the individuals using either or both of the platform

a. “Services” refer to providing a Platform owned and controlled by the

Firm for Users to avail transport and shipment services for the purpose

of delivery and transfer of these goods and products across the country

by the Vendors listed on the Platform and assigned by the Firm for the

3 | P a g e

User.

b. “Third Parties” refer to any Application, Firm or individual apart from

the User and the creator of this Platform.

c. The term “Platform” refers to the Mobile Application and/ or Website of

the Firm.

d. The term “Mobile Application” refers to the Application name

“TRUCKS24” which provides the User with the facilities of the services

of the platform owned by the Firm.

e. The term “Website” refers to the domain name "https://trucks24.in"

which provides the User with the information on the Platform and can

also be used to avail the services of the Firm.

f. “Personal Information” shall mean and refer to any personally

identifiable information that We may collect from You such as Name,

Photo, Video, Content, Location, Email Id, Mobile number, Password,

Photo etc. For removal of any doubts, please refer to Clause 2.

2. INFORMATION WE COLLECT

We are committed to respecting Your online privacy. We further recognize Your need

for appropriate protection and management of any Personal Information You share

with us. We may collect the following information:

a. Personal data such as, but not limited to, Name, Email Id, Mobile number,

Password, Age, Photo, etc;

b. Tracking Information such as, but not limited to the IP address of your device and

Device ID when connected to the Internet. This information may include the URL

that you just came from (whether this URL is on the Platform or not), which URL

4 | P a g e

you next go to (whether this URL is on the Platform or not), your computer or

device browser information, and other information associated with your

interaction with the Website or application.;

c. Details of Website/Application usage for analytics.

This privacy policy also applies to data we collect from users who are not registered

as members of this site, including, but not limited to, browsing behaviour, pages

viewed etc. We also collect and store personal information provided by you from time

to time on the Site. We only collect and use such information from you that we

consider necessary for achieving a seamless, efficient and safe experience,

customized to your needs including:

a. To enable the provision of services opted for by you;

b. To communicate the necessary account and service related information from

time to

time;

c. To allow you to receive quality customer care services and data Collection;

d. To comply with applicable laws, rules and regulations;

Where any service requested by you involves a third party, such information as is

reasonably necessary by the Firm to carry out your service request may be shared

with such third party.We also do use your contact information to send you offers

based on your interests and prior activity. The Firm may also use contact information

internally to direct its efforts for service improvement but shall immediately delete

all such information upon withdrawal of your consent for the same through the

‘unsubscribe’ button or through an email to be sent

sales.trucks24@gmail.com.

5 | P a g e

To the extent possible, we provide you with the option of not divulging any specific

information that you wish for us not to collect, store or use. You may also choose not

to use a particular service or feature on the Site and opt-out of any non-essential

communications from the platform.

Further, transacting over the internet has inherent risks which can only be avoided

by you following security practices yourself, such as not revealing account/login

related information to any other person and informing our customer care team about

any suspicious activity or where your account has/may have been compromised.

3. OUR USE OF YOUR INFORMATION

The information provided by you shall be used to provide and improve the service for

you and all the other users.

a. For maintaining Internal record.

b. For enhancing the Services provided.

c. For providing you with the latest updates

For more details about the nature of such communications, please refer to our Terms

of Service. Further, your personal data and Sensitive Personal data may be collected

and stored by Us for internal record.

We use Your tracking information such as IP addresses, and or Device ID to help

identify you and to gather broad demographic information and make further services

available to you.

We will not sell, license or trade Your personal information. We will not share your

personal information with others unless they are acting under our instructions or we

6 | P a g e

are required to do so by law.

Information collected via Our server logs includes users' IP addresses and the pages

visited; this will be used to manage the web system and troubleshoot problems. We

also use third-party analytics, tracking, optimization and targeting tools to

understand how users engage with our Platform so that we can improve it and cater

personalized content/ads according to their preferences.

4. HOW INFORMATION IS COLLECTED

Before or at the time of collecting personal information, we will identify the purposes

for which information is being collected. If the same is not identified to you, you have

the right to request the Firm to elucidate the purpose of collection of said personal

information, pending the fulfilment of which you shall not be mandated to disclose

any information whatsoever.

We will collect and use your personal information solely with the objective of

fulfilling those purposes specified by us, within the scope of the consent of the

individual concerned or as required by law. We will only retain personal information

as long as necessary for the fulfilment of those purposes. We will collect personal

information by lawful and fair means and with the knowledge and consent of the

individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the

extent necessary for those purposes, should be accurate, complete, and up-to-date.

5. COOKIES

We use cookies and may use beacons on our Platform to ensure smooth delivery of

the service of the Platform and to provide User's a positive and personalized user

7 | P a g e

experience. Cookies are files sent to your browser from a web server and stored on

your computer's hard drive. Our persistent and session ID Cookies are used to

identify unique visitors and to provide a personalized user experience. Beacons are

bits of code that function similar to cookies. No personal data is used, taken or

borrowed by any of the Third Party cookie Service Provider.

6. GOOGLE ANALYTICS

We may use Google Analytics to help us to understand how you make use of our

content and work out how we can make things better. These analytics follow your

progress through us, collecting anonymous data on where you have come from,

which pages you visit, and how long you spend on the site. This data is then stored by

Google in order to create reports. These analytics do not store your personal data.

The information generated by the analytics about your use of the Website, including

your IP address, may be transmitted to and stored by Google on servers in the United

States. Google may use this information for the purpose of evaluating your use of the

website, compiling reports on website activity for us and providing other services

relating to website activity and internet usage. Google may also transfer this

information to third parties where required to do so by law, or where such third

parties process the information on Google's behalf. Google will not associate your IP

address with any other data held by Google. By using this website, you consent to the

processing of data about you by Google in the manner and for the purposes set out

above.

The Google website contains further information about Analytics and a copy of

Google's privacy policy pages.

8 | P a g e

7. EXTERNAL LINKS ON THE WEBSITE

The Platform may include advertisements, hyperlinks to other websites, applications,

content or resources. We have no control over any websites or resources, which are

provided by companies or persons other than Us. You acknowledge and agree that we

are not responsible for the availability of any such external sites or resources, and do

not endorse any advertising, services/products or other materials on or available

from such platform or resources. You acknowledge and agree that We are not liable

for any loss or damage which may be incurred by you as a result of the availability of

those external sites or resources, or as a result of any reliance placed by you on the

completeness, accuracy or existence of any advertising, products or other materials

on, or available from, such websites or resources. These external websites and

resource providers may have their own privacy policies governing the collection,

storage, retention and disclosure of Your Personal Information that You may be

subject to. We recommend that you enter the external Website and review their

8. YOUR RIGHTS

Unless subject to an exemption, you have the following rights with respect to your

personal data:

a. The right to request a copy of your personal data which we hold about you;



b. The right to request for any correction to any personal data if it is found

to be inaccurate or out of date;

c. The right to withdraw Your consent to the processing at any time;

d. The right to object to the processing of personal data;

9 | P a g e

e. The right to lodge a complaint with a supervisory authority. 

f. The right to obtain information as to whether personal data are

transferred to a third country or to an international organization.

Where you hold an account with any of our services, you are entitled to a copy of all

personal data which we hold in relation to you. You are also entitled to request that

we restrict how we use your data in your account when you log in.

9. CONFIDENTIALITY

You further acknowledge that the Platform may contain information which is

designated confidential by us and that you shall not disclose such information

without our prior written consent. Your information is regarded as confidential and

therefore will not be divulged to any third party, unless if legally required to do so to

the appropriate authorities. We will not sell, share, or rent your personal information

to any third party or use your e-mail address for unsolicited mail. Any emails sent by

us will only be in connection with the provision of agreed services, and you retain

sole discretion to seek for discontinuation of such communications at any point of

time.

10. OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only

addresses the use and disclosure of information we collect from you. To the extent

that you disclose your information to other parties, whether they are on our Platform

or on other sites throughout the Internet, different rules may apply to their use or

disclosure of the information you disclose to them. To the extent that we use third

party advertisers, they adhere to their own privacy policies. Since we do not control

10 | P a g e

the privacy policies of the third parties, you are subject to ask questions before you

disclose your personal information to others.

11. OUR DISCLOSURE OF YOUR INFORMATION

We may host surveys for survey creators for our platform who are the owners and

users of your survey responses. We do not own or sell your responses. Anything you

expressly disclose in your responses will be disclosed to survey creators. Please

contact the survey creator directly to better understand how they might share your

survey responses.

Information collected will not be considered as sensitive if it is freely available and

accessible in the public domain or is furnished under the Right to Information Act,

2005, any rules made thereunder or any other law for the time being in force.

Due to the existing regulatory environment, we cannot ensure that all of your private

communications and other personally identifiable information will never be

disclosed in ways not otherwise described in this Privacy Policy. By way of example

(without limiting and foregoing), we may be forced to disclose information to the

government, law enforcement agencies or third parties. Therefore, although we use

industry-standard practices to protect your privacy, we do not promise, and you

should not expect, that your personally identifiable information or private

communications would always remain private. We do however assure you that any

and all disclosure of your personally identifiable information shall be personally

intimated to you through an email sent to your provided email address.

As a matter of policy, we do not sell or rent any personally identifiable information

about you to any third party. However, the following describes some of the ways that

11 | P a g e

your personally identifiable information may be disclosed:

a. External Service Providers: There may be a number of services offered by external

service providers that help you use our Platform. If you choose to use these

optional services, and in the course of doing so, disclose information to the

external service providers, and/or grant them permission to collect information

about you, then their use of your information is governed by their privacy policy.

b. Law and Order: We cooperate with law enforcement inquiries, as well as other

third parties to enforce laws, such as intellectual property rights, fraud and other

rights. We can (and you authorize us to) disclose any information about you to

law enforcement and other government officials as we, in our sole discretion,

believe necessary or appropriate, in connection with an investigation of fraud,

intellectual property infringements, or other activity that is illegal or may expose

us or you to legal liability.

12. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

Following registration, you can review and change the information you submitted at

the stage of registration, except Email ID and mobile number. An option for

facilitating such change shall be present on the Platform and such change shall be

facilitated by the User. If you change any information, we may or may not keep track

of your old information. We will not retain in our files information you have

requested to remove for certain circumstances, such as to resolve disputes,

troubleshoot problems and enforce our terms and conditions. Such prior information

shall be completely removed from our databases, including stored ‘back up’ systems.

If you believe that any information, we are holding on you is incorrect or incomplete,

or to remove your profile so that others cannot view it, the User needs to remediate,

12 | P a g e

and promptly correct any such incorrect information.

13. CONTROL OF YOUR PASSWORD

When you sign up to become a Member, you will also be asked to choose a password.

You are entirely responsible for maintaining the confidentiality of your password. It

is important that you protect it against unauthorized access of your account and

information by choosing your password carefully and keeping your password and

computer secure by signing out after using our services.

You agree not to use the account, username, email address or password of another

Member at any time or to disclose your password to any third party. You are

responsible for all actions taken with your login information and password, including

fees. If you lose control of your password, you may lose substantial control over your

personally identifiable information and may be subject to legally binding actions

taken on your behalf. Therefore, if your password has been compromised for any

reason, you should immediately change your password. You agree to notify us

immediately if you suspect any consistent unauthorized use of your account or access

to your password even after changing it.

14. SECURITY

We treat data as an asset that must be protected against loss and unauthorized

access. We employ many different security techniques to protect such data from

unauthorized access by members inside and outside the Firm. We follow generally

accepted industry standards to protect the Personal Information submitted to us and

information that we have accessed.

13 | P a g e

However, as effective as encryption technology is, no security system is impenetrable.

Our Firm cannot guarantee the security of our database, nor can we guarantee that

information you provide won’t be intercepted while being transmitted to the Firm

over the Internet.

15. SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and

independent of and severable from all and any other paragraphs herein except where

otherwise expressly indicated or indicated by the context of the agreement. The

decision or declaration that one or more of the paragraphs are null and void shall

have no effect on the remaining paragraphs of this privacy policy.

16. AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the

policy will govern our use of your information and will always be at the Platform. Any

amendments to this Policy shall be deemed as accepted by the User on their

continued use of the Platform.

17. AUTOMATED DECISION MAKING

As a responsible Firm, we do not use automatic decision-making or profiling.

18. CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA

REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for

any or all our products & services at any time, please email to

14 | P a g e

sales.trucks24@gmail.com from your registered email.

19. CONTACT US

If you have any questions or concerns regarding this privacy policy, you should

Information provided on the website may not be 100% accurate and may be provided

for promotional purposes of the business