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PAYMENT AND CANCELLATION POLICY

We thank You and appreciate the services you have availed from Trucks24. Please

read the Terms and Conditions, Privacy Policy, Disclaimer and Payment and

Cancellation Policy and other processes carefully as they will give You important

information and guidelines about Your rights and obligations as a customer of

Trucks24, concerning any services availed by You through the Platform unless

specifically stated otherwise on Trucks 24 Platform.

1. PAYMENT TERMS :

a. The Company will generate invoices after receiving a request from the

Customer.

b. The Invoices shall be generated on the following conditions

 The Google Maps Distance from the Pickup Location to the

Drop Location.

 Toll charges (Approx)

 The Per Km rate of the selected route

c. The User of this Platform availing services provided by Trucks24 is

bound to pay a minimum 10% of the estimated invoice amount

generated in his/her favour prior to the Vehicle's arrival at the pickup

location.

d. The User availing services shall disburse the remaining 90% of the

invoice amount generated upon the Vehicle arriving at the drop

location.

Note: The goods and commodities transferred shall be

unloaded from the vehicle upon full and final settlement of

the invoice amount.

e. Payment Disclaimer -

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 TRUCKS24 RESERVES THE RIGHT TO DENY UNLOADING

IN CASE OF NON-PAYMENT OF ANY INVOICE AMOUNT OR

UPON ANY DUE AS THE COMPANY MAY INTIMATE THE

CUSTOMER ABOUT.

 UPON FAILURE OF PAYMENT FOR A PERIOD OF 60 DAYS

FROM THE DATE OF REACHING THE DROP POINT,

TRUCKS24 RESERVES THE RIGHT TO SELL ANY OR ALL

PROCEEDS FROM THE VEHICLE AND SETTLE THE

INVOICE AMOUNT.

 ANY OVERDUE FROM THE SETTLEMENT OF THE INVOICE

THROUGH SALE OF THE SHIPMENT SHALL BE

FURNISHED BACK TO THE CUSTOMERS ACCOUNT.

2. RE-SCHEDULE TERMS :

a. The Customer may reschedule the request generated on the Platform

within 3 hours from placing the request for no rescheduling charges.

b. The Customer shall incur rescheduling charges of Rs.300/-

(Rupees Three Hundred) before the vehicle has departed for

the pickup location or after 3 hours of the registering the request

on the Platform.

Note: Request for Rescheduling shall only be accepted at

the discretion of the Company and the Platform and

prior to the Vehicle reaching the Pickup location. No

Rescheduling shall be entertained upon the arrival of

the vehicle at the pickup location.

3. CANCELLATION TERMS :

a. The Customer may cancel the request on the Platform within 3 hours

from placing the request for no cancellation charges.

b. The Customer may incur cancellation charges of Rs.750/-

(Rupees Seven Hundred and Fifty) or 5% of the Invoiced

Amount after 3 hours of the registering the request on the

Platform.

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Note: Request for cancellation shall be entertained at a

charge of 10% of the invoice amount after vehicles

departure for the pickup location.

4. REFUND TERMS :

a. All refunds shall be credited within 5 to 7 working days into the User's

Account details put up on our website.

b. The same shall be communicated to You through SMS and E-mail Id You have

provided us.

c. We reserve the right to provide you or deny services listed on the platform to

you. We can refuse an order if We do not want to serve You, without any legal

repercussions.

5. LATE LOADING CHARGES

a. The User will not be bound or liable to pay any charges for a period of 12

hours from the trucks arrival at the User's location towards Late Loading

charges.

b. The User shall be liable to pay Rs. 100/- Per hour upon the late loading time

exceeding 12 hours from the time the truck has arrived at the location

prescribed.

6. INCORRECT, DAMAGED OR OVERLOADING GOODS

a. The Customer is liable to check and verify the goods so transported while

being unloaded from the truck. The signature of the Customer so received on the

"Shipment Received form" shall mean an express acceptance of the goods

transported to be in perfect condition.

b. In case the customer is unsatisfied with the quality of the service or has

received the wrong product, the company shall hold no responsibility and the

Vendor shall solely be responsible for the same.

c. The Customer is liable to inform the same within 24 hours of receipt of the

shipment.

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d. The Customer can send an e-mail attaching a digital photo of the damaged or

incorrect item and the request details to sales.trucks24@gmail.com with

the following on the body of the email:

 Your order number

 The shipping ID or item number

 A brief description of the reason for the return

 And tell us whether You are seeking a replacement or a refund.

e. Your request will be processed within 48 hours, and You will receive an email

letting You know Your replacement is under production.

f. The Truck Owner/Driver will be bound only to load the weight permitted by

law and permitted by the authority for that particular truck, any additional

overweight by the Truck Owner/Driver shall be at the liability of the customer

and the Company shall not be liable for any Fines, Challans, Accidental

Damages or any other liabilities arising out of such a transport by the Truck

Owner/Driver.

g. The User shall be liable to check the weights and based on the total tonnage,

he/she shall request for the particular truck.

h. Lost Consignment: Subject to the clause with related to the weight in

relation to the weigh scale variations, where part or all of a consignment is lost

between the time of loading and unloading Trucks24 shall compensate User

for that damage @ 1.5 times of invoice value of the consignment.

i. Weigh Scale Variations: Permissible weigh scale various shall be limited to

a maximum of 0.2%. for shortages beyond permissible limits, the value of

shortfall in tonnage at 1.5 times the rate mentioned in the invoice document

(CAI) plus the applicable taxes and duties and proportionate freight amount

shall be recovered from Vendors bills.